Customer service. It's important. I aim to please. I really do (within reason). Before I started working in textiles, I had many, many jobs in the service industry. I think I learned a little something about customer service. Even while I worked in nursing- I found customer service (a.k.a "bedside manner") to be crucial.
I try to be helpful, friendly, flexible. I want each customer to feel like they are important (because they are). I listen to what my customers want, and sometimes the results surprise me!
Case in point: this Huipil (pictured above, pics 1-4) that I did as a special order for a client. She wanted it in the Shibori Print, in silk. I wasn't completely happy with how this print had been looking on the silk--but because I respected the customer--I decided to give it a shot. It turned out beautifully! So much so that I'm considering making this top in Spring '12! (Maybe you can guess who it's for :)
The last few days have been a whirlwind of new orders, picking up & packing old orders, emailing customers, ordering fabric, going to the post office, AND trying to nail down the designs for F/W '11, initiating planning for the F/W '11 look book photo shoot, ALSO working on a designs for S/S '12...which involves teaching myself how to make repeat patterns in Photoshop (fun!) & includes a collaboration with an artist I'm very excited about!!
I'm so happy that you guys like the Summer Sale idea. I wasn't sure it would fly..but I thought it might be a nice way to make some of my pieces more affordable, offer some yardage, and clean out my studio all at once :)
I'm also thrilled when I receive photos from my happy customers wearing my clothing. The photo above is Carol, who lives in London! So cool that she chose a background that is similar to the print. She looks so cute with that beautiful smile. She's wearing this top, which is sadly sold out, but I still have one dress left in this print in the shop. Thanks, Carol!!
Another thing that brings me a little bit of joy: going over to my seamstress' place to drop off customer's orders. She has a tree in her backyard that looks like the eye of a sewing needle. A synchronicity that pleases me to no end.